M1 - AI support for public transport control centers
Field
Decision support for dispatchers in control centers
Focus
AI-supported recommendations for scheduling actions during disruptions
Publication
HMD article with DOI 10.1365/s40702-023-00996-8
Context
KARL use case M1 focuses on public transport control centers. In disruption scenarios, dispatchers must make complex and time-critical decisions, for example rerouting or other scheduling interventions.
Contribution
The use case develops an AI-supported suggestion assistant that evaluates historical control-center data and proposes suitable operational measures for the current situation while preserving human decision authority.
Publication link
Associated publication: Artificial intelligence for decision support in public transport control centers - technical and socio-technical challenges (HMD Practice of Business Informatics).
